FAQ

1.My outfit is too small, how do I exchange? Please contact us to verify we have the same item in the size you need. 

2.I PLACED AN ORDER BUT NEVER RECEIVED A CONFIRMATION EMAIL

If you do not receive an email from Retro Legacy within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your Retro Legacy account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team at retrolegacypr@gmail.com

3.WHY WAS MY ORDER CANCELLED

There are several reasons why your order may have been cancelled:

  1. The item(s) sold out.
  2. There is a delay in replenishment for your item(s).
  3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
  • If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

4. HOW DO I KNOW MY ORDER SHIPPED?

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our SHIPPING POLICY for current processing times and available shipping methods.

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

5.What does "Ready To Wear" mean?  Ready To Wear are pieces that have no wait time. Order today ship out next business day.

How can I change my address after I placed an order?

EMAIL CUSTOMER SERVICE AT RETROLEGACYPR@GMAIL.COM